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YOUR ORDER

YOUR ORDER CONFIRMATION+

 

After placing your order, you will receive an email with updates about your order status. In order to make sure you continue to receive our emails please add our email
address to your spam exceptions list or your email address book.

 

Below are examples of the e-mails you might receive (may add this in future):

  • ORDER CONFIRMATION. E-mail confirmation that we have received your order. The order number, the billing and shipping addresses you have selected will be included.
  • DISPATCH CONFIRMATION. E-mail confirmation that your order (or part of it) has been dispatched from our warehouse. The link to track and trace your delivery
    will be included. The arrival time of your order depends onthe designated delivery method and your location.
  • RETURN CONFIRMATION. E-mail confirmation that you’re returned order has been received and inspected by our warehouse staff. Your refund has been processed.
  • ORDER CANCELLATION. E-mail confirmation that your order has been cancelled. You may receive this email if you have personally requested to cancel your order,
    if the content of your order is completely sold out, or if we are unable to ship your order for any other reason.

ORDER STATUS+

ORDER STATUS GLOSSARY+

PRE ORDERS+

WHY HAS MY ORDER BEEN CANCELLED?+

CAN I AMEND MY ORDER?+

ITEM AVAILABILITY+

PLACING YOUR ORDER+

SHOPPING CART+

CUSTOMS AND IMPORT DUTIES?+

DISCOUNT CODE(S)+

WHY AM I UNABLE TO ACCESS/ORDER FROM YOUR WEBSITE?+